01 Reads your real data
Connects to the systems you already run — CRM, inbox, calendar, database, ticketing, billing — through their own APIs. No CSV exports, no copy-paste layer, no separate place to check.
02 Decides under rules you wrote
You define what it may do, what it must escalate, and what it must never touch. The rules are explicit and editable, not buried in a prompt you cannot see.
03 Takes the action
Creates the record, sends the reply, moves the pipeline stage, books the slot, raises the invoice. Reading and reporting is the easy half; doing the work is the point.
04 Escalates instead of guessing
When confidence is low or the case falls outside its rules, it hands off to a named human with the context attached, rather than inventing an answer or failing silently.
05 Logs every move
Every decision, input and action is recorded and reviewable. You can answer 'why did it do that' months later, which is the difference between a system you trust and one you supervise.
06 Fails loudly
A broken integration, a rejected write, a rate limit — these surface as alerts, not as a quietly empty queue. Silence is never treated as success.